I'm not receiving OneApp emails
Not receiving emails from OneApp? Here's what to do.
OneApp sends notification emails to inform you of events such as referral updates, approval agreements, and default reimbursement updates. You will also receive a welcome email when you first sign up or are invited to create a OneApp account.
If you notice that you're not receiving OneApp emails, follow the troubleshooting steps below to confirm that your OneApp notifications, email inbox, and allowlisting settings are correct.
Search your email inbox for OneApp notifications
If you haven't received a OneApp notification email for several minutes, your email provider might be automatically filtering your notifications. You can try searching your inbox for one of the OneApp email addresses below to find any existing notifications that have been moved.
Check your email inbox settings
Based on the email client you're using, you may need to update certain settings to ensure emails from OneApp aren't getting filtered out of your inbox. If you're expecting to receive a signup, notification, or verification email from OneApp and nothing appears in your inbox, check your SPAM or junk folders to see if your email provider mistakenly filtered them out of your main inbox.
If you're using Microsoft Outlook, you can follow the steps below to confirm that OneApp emails are not being quarantined, or that they're being sent to your Focused Inbox, if you've enabled it.
Release quarantined OneApp emails in your Outlook inbox or Office 365 account
Office 365 and Outlook may quarantine OneApp notification emails automatically. To fix this issue, you should check your quarantined messages and release any OneApp emails from quarantine:
- In your Office 365 Security and Compliance Center, navigate to the Quarantine section.
- Follow these instructions to move any OneApp emails back to your inbox.
Move OneApp emails into your Focused Inbox in Microsoft Outlook
If you've enabled Focused Inbox for Microsoft Outlook, it's possible that Outlook may be filtering out emails from OneApp. To fix this issue, you can follow these steps in Microsoft's documentation.
Set up allowlisting
If you've confirmed your email client isn't filtering OneApp emails, then you may need to work with your IT team to update your allowlist or add OneApp as a "safe sender". If you're using a free email provider such as Gmail, you can find allowlisting instructions in their help documentation.
Allowlist OneApp email addresses
The following is a complete list of email addresses OneApp uses for internal email notifications:
- support@oneapp.rentals
- defaults@oneapp.rentals
- noreply@oneapp.rentals
- noreply@oneappguarantee.com
- notifications@oneappguarantee.com
- noreply@notifications.oneappguarantee.com
- noreply@notifications.transactional.oneappguarantee.com
- accountmanagement@oneappguarantee.com
- marketing@oneappguarantee.com
- partnersuccess@oneappguarantee.com