What to Know Before Filing a Reimbursement Request
If an OneApp Approval Assist resident has a qualifying default, you may be eligible to submit a reimbursement request through OneApp. This guide covers what you need before you submit.
Before you file
1. Review what's eligible
Start by confirming that the expenses you're requesting are eligible for reimbursement.
2. Gather your documentation
The documents you'll need depend on what happened with the resident and the expenses included in your request.
You may need:
- Lease documents
- Resident financial records
- Income verification
- Property condition or damage documentation
- Legal or eviction documentation
→ What Documentation Do I Need?
3. Identify what happened
You'll select the situation that best describes the resident's default when submitting your request.
→ Which Reimbursement Request Type Should I Choose?
4. Review your payout options
Your documentation and timeline may vary depending on the payout option you select.
→ Understanding Your Payout Options
⚠️ Important: You have thirty (30) days from the Move out Date to submit your request. Once submitted, you have thirty (30) days to complete from either a) end of lease or b) unit being re-rented.