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What does OneApp cover?

Understand your reimbursement options if a OneApp resident defaults.

Our lease support service helps protect your property from financial loss if a OneApp resident defaults on their lease.

For eligible defaults, we will reimburse up to 3x the base rent to offset: 

  • Lost Rent due through the end of the lease term or until the first day of the new lease (if the property is re-rented). 
  • Property damages and costs to repair the unit (above normal wear-and-tear).
  • Legal Fees associated with an eviction.  

⚠️ Please Note: Normal wear-and-tear or turn of a unit, concessions, and standard resident fees cannot be reimbursed. 

To ensure your request qualifies, please also note the eligible reasons for a default reimbursement from OneApp:

  1. Resident broke the lease and/or moved out early
  2. Resident vacated (skipped) without notice
  3. Resident has been evicted or is in the process of being evicted
  4. Resident stopped paying rent (and has received a notice of non-payment)
  5. Property has given the resident notice to vacate for a lease violation
  6. Property is electing to use Rental Assistance

Need more info? Click to review default reimbursement requirements and how to submit a reimbursement request.